Posted by: katiedoughty - Posted on:

Due to operational reasons, we have taken the decision to change the timings of the incoming calls to the Practice. From 24th May 2021, our phone lines will open at 8.15 a.m. and close at 6 p.m. The Practice doors will remain open from 8 a.m. – 6.30 p.m.

Between 8 and 8.15 a.m. and 6 and 6.30 p.m. our lines will be answered by East of England Ambulance Service who will direct patients to the most appropriate service which could mean you are asked to call back when our lines are open. In an emergency, the Ambulance Service can either call an ambulance or contact the practice on behalf of the patient.

For appointment booking and general enquiries be it administrative or for our clinical team, you can use our online system “Engage Consult”. Please see the pop up on our home page.

We than you and appreciate your understanding in advance of this change.