Appointments 2021

During the pandemic we have had to rapidly adapt to a new way of working for the safety of our patients and our team.

Face to face appointments continue to be available to those where it is clinically or socially necessary and a clinician will make this decision with you as part of the assessment process following a telephone conversation with your clinician. We are still maintaining social distancing in our waiting area and limiting patient numbers which remains important as we have some of the most vulnerable people attend our practice, the safety of our patients and our team is paramount.

This means:

  • you will get seen promptly and in the most appropriate setting
  • you are reducing your risk of catching/spreading coronavirus by avoiding a waiting room
  • you are helping to keep the team healthy and safe
  • The practice is able to maintain a clean environment and protect you from the virus

Our Practice Nurses and Health Care Assistant are running a face to face service but where appointments can be dealt with over the telephone, these will continue.

We are able to offer video consultations to complement our service.

To book an appointment, you can either telephone the practice on 01603 712337 or use our convenient online system “Engage Consult” available via a link on our website (see right hand corner of the page)

If you are asked to attend the Practice, we are continuing to ask all the coronavirus questions before allowing patients in to the building.   Please, where possible, attend alone, this is to limit the amount of people attending the Practice.  We continue to space out our waiting area in line with social distancing guidance to allow a maximum of 6 patients in the waiting area at any one time.  You may be asked to wait outside (or in you car) so please attend at your appointment time to minimise any waiting.  All patients are asked to wear a face covering (covering nose and mouth) if they can.

All of the above aims to safeguard our service and protect our patients.

Whilst our appointment system may have changed, the message we want to convey is that we are very much available to service the needs of our patient population in the safest way possible and want to continue to provide the best care possible during these unprecedented times.    

Non-urgent advice: COVID 19

Please DO NOT VISIT the Surgery if you have symptoms of a fever and/or cough or have had contact with someone who has.  If this applies to you please self isolate for 7 days.  If you live with someone who has these symptoms you must self-isolate for 10 days.  You only need to contact 111 if you cannot manage your symptoms or your symptoms worsen or do not improve after 7 days.  More information on self isolation can be found on the above links.

Updated May 2021 – please continue to check this page for any further updates.